Webinar | Summary

We were delighted to host our first in a new series of thought leading webinars –  Consumer Vulnerability | Strength in Numbers.

We heard from a panel of industry experts from sectors which included Financial Services, Utilities and Social Housing. Guest speaker Lived Experience speaker Charlotte Bates also shared her challenging life experiences which many in the UK are facing right now. Her discussion resulted in a thought-provoking conversation into how businesses can be better equipped to support their vulnerable customers.

Our Panel

Anthony Sumner
Connected Data, Director – Data & Analytics

Ian Parry
IDenteg Ltd, Strategic Advisor – Energy Markets

Sonya Scofield
Consumer Vulnerability SME

Frances Harkin
HACT, Head of Services

Guest Speaker

Charlotte Bates, Pure Insight 1628, Lived Experience Advocate

To download the recording of the webinar, please click the button below.