Housing Association Connexus partners with Data On Demand

Community focused rural housing group Connexus have this month announced their partnership with Alternative Consumer Data Business, Data on Demand. The new partnership will see them utilise Data On Demand insights to support the identification and monitoring of customer vulnerability.

About Connexus

Connexus are a not-for-profit organisation providing high-quality affordable housing throughout Herefordshire & Shropshire. They are committed to building 250 new homes every year and ensure all profits are re-invested with a customer-first mindset.

The objective of the partnership is to allow Connexus to:

• Better understand their customers’ circumstances during allocation to ensure successful, sustainable tenancies.
• Flag emerging signs of vulnerability within the customer base to identify customers in need of support before they miss payments or fall into further financial difficulty.
• Provide up-to-date contact information to create efficiencies within the collections process and assist with arrears management.

Gary Darlington, Head of Communities at Connexus – “It’s important that with the current cost of living crisis that we at Connexus understand more about our customers, especially those who may be facing economic hardship. Data on Demand will enable our colleagues to quickly prioritise their efforts and reach out to those who need it most.”

Simon Gregory, Sales Director for Data On Demand – “Our alternative consumer insights are now established within the private sector and especially within Financial Services for supporting vulnerability assessment. It’s great to see forward thinking Housing Associations like Connexus utilising available insights to help customers most in need. We look forward to supporting the team in what will hopefully turn into a long-term partnership delivering better customer outcomes.”

About Data on Demand

Data On Demand are an alternative provider of UK consumer data. Supporting UK business’ that service end consumers to deliver better customer outcomes.

Their FINTRACE dataset provides up-to-date contact information to ensure an accurate and efficient collections process “Our ID.VU solution helps businesses to identify and monitor characteristics and trends of vulnerability within their customer base.” For more information about FINTRACE and ID.VU, please click here